Across every industry, emotional intelligence skills are in high demand. According to the last World Economic Forum’s Future of Jobs report, 71% of employers already value emotional intelligence more than the traditional IQ test.
But what is emotional intelligence and why is it so important in the workplace? Also, how can we harness it to become better leaders and managers?
Customer-centricity is one of the most overused terms in business today. One organisation may talk about being customer-centric in the way they service their customers, another in the way they design their products, and yet another in the way they make solutions available for purchase.
The same is true in sales. Most organisations take pride in being customer-centric, yet in almost all cases, this does not translate to frontline sellers and how they approach and engage clients.
We have all heard the term patience is a virtue, but how patient are we expected to be when it comes to our career? There was a time when staying devoted to an organisation long enough meant you were all but guaranteed a promotion into senior leadership. However, times have changed, and there are few guarantees you’ll make it to that corner office just by showing up to work each day.
Mindfulness is based on the science and medical discipline of neuroscience. In a nutshell, it’s about focusing [without distraction] on what’s happening right now. It is the psychological process of bringing your attention to the experiences that are occurring in the present. Mindfulness isn’t concerned with the past, and it certainly isn’t concerned with the future.
Becoming a master at anything takes time, and that’s often why we never get started. The Masters of Business Administration, or MBA as it’s widely known, is no different. As one of the most comprehensive postgraduate qualifications available, many people mistakenly believe it would take them too long to complete
If this was the case, however, no one would ever get their MBA. The truth is, you could be MBA qualified much sooner than you think. To help you understand how that’s possible, here’s a bit of insider knowledge.
Those three letters have a certain ring to them, don’t they? MBA. That’s because the Master of Business Administration, as it’s otherwise known, is one of the most highly regarded and comprehensive postgraduate programs available today. When we hear those three letters, we might picture jet-setting executives on multi-million dollar salaries, but we don’t picture ourselves. Why is that?
The pace of change in the world can be dizzying. Particularly when we consider the effects that digital technologies are having on the world of work. While we might be vaguely aware that big changes are coming, it can be difficult to fully grasp the challenges so we can begin preparing for an uncertain future.
How do you feel when someone says thank you? Whether it be for our efforts, or achievements, most people appreciate being told they are appreciated. Assuming sincerity in its delivery, a simple ‘thank you’ can go a long way to making people feel valued and respected. According to Aon Hewitt’s 2012 Trends in Global Employee Engagement report, 90% of employees agree recognition is a key driver of their engagement.
Warren Buffet famously said “The difference between successful people and very successful people is that very successful people say ‘no’ to almost everything.” That’s fine if you’re considered the world’s most shrewd and successful investor, but what does that mean for us mere mortals? If we start swanning around the office, saying no to any request that comes our way, we’ll quickly become very unpopular.